Privacy Policy

Purpose

Blossom Chiropractic is committed to protecting your privacy and managing your personal and health information responsibly.This Privacy Policy explains how we collect, use, store, disclose, retain and protect your personal information in accordance with:

Information we collect

We may collect personal and health information when you:

  • contact us or make an enquiry;

  • book or attend an appointment;

  • complete patient registration or health history forms; or

  • otherwise communicate with us.

The information we collect may include your name, contact details, date of birth, appointment details, payment information, health history, examination findings, treatment records, referrals and other information relevant to providing your care.Where appropriate, we may also collect information from a parent, guardian, carer, referring practitioner or another health professional involved in your care.

Why we collect your information

We collect, use and hold personal and health information to:

  • respond to enquiries;

  • manage appointments;

  • provide chiropractic assessment and treatment;

  • maintain clinical and administrative records;

  • communicate with you about your care;

  • process payments; and

  • comply with our legal, regulatory and professional obligations.

We only collect information that is reasonably necessary for these purposes.

Use and disclosure

Your information will generally only be used or disclosed for the purpose for which it was collected or where otherwise authorised or required by law.This may include disclosure to:

  • other health professionals involved in your care;

  • providers who assist us with practice management, bookings, payments or administration;

  • professional advisers where necessary;

  • government or regulatory authorities where required by law; or

  • a parent, guardian or authorised representative where appropriate.

We will not use your health information for direct marketing without your consent.

Storage and security

We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.Information may be stored securely in electronic and paper records and is accessible only to people who require it to provide care, administer the practice or meet legal and professional obligations.

Retention and disposal

Personal and health information is retained for the periods required by law and is securely destroyed or permanently de-identified when no longer required.

For clinical records, this generally means:

  • records relating to adults are retained for a minimum of seven (7) years after the last health service is provided; and

  • records relating to children are retained until the patient reaches 25 years of age, or for at least seven (7) years after the last health service is provided, whichever period is longer.

Access and correction

You may request access to, or correction of, the personal or health information we hold about you.Requests should be made using the contact details below. We may need to verify your identity before providing access or making corrections. Access may be refused in limited circumstances permitted by law.

Privacy concerns or complaints

If you have a question or complaint about how your information has been handled, please contact us.

We will acknowledge your complaint, investigate it and respond within a reasonable period.

If you are not satisfied with our response, you may contact:

Contact

If you have any questions about this Privacy Policy or wish to request access to, correction of, or make a complaint about your personal information, please contact:

Blossom Chiropractic

Email: hello@blossomchiropractic.com.au

Phone: (02) 9061 7250

Address: 12 Moate Street, Georgetown NSW 2298

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to our practice, services or legal obligations.

Last updated: 5 August 2026